Training Resources

ITC Cherwell Support Resources

Help guides and how-to’s for ITCs work with Cherwell deployments.


ITC Service Solution KIOSK Support


Cherwell Training Resources

Cherwell Video Learning Library (VLL)

The Video Learning Library or VLL features a wealth of information and training in video format. You get to pick and choose the courses that you watch, and you can watch any section or lesson, in any order.  With the VLL, you have complete flexibility in your learning and access to useful how-to information.

Screen Shot 2016-09-02 at 3.18.11 PM

VLL Course List

New to Cherwell?

*Note – a free VLL account is needed to access the videos > CLICK HERE to sign up

Getting to Know Cherwell Service Management

Building A Basic Search

Building A Dashboard

Modifying Chart Widgets for Dashboards

Creating a One-Step for an Incident

Cherwell Community

The Cherwell Community offers great access to support from users around the globe. This resource offers various forums, events and Cherwell User Groups (CUG) dedicated to helping CW users learn and grow from people just like you.  Visit the site and join the Ohio Cherwell Users Group (Ohio Region).


Cherwell Community

Request Account

If you are interested in taking advantage of the free VLL resources hosted by the Cherwell University click the link below.

Screen Shot 2016-09-02 at 3.59.55 PM

Provide Feedback

If you would like to provide feedback to help improve/enhance our support efforts in this area please click the button below.

Screen Shot 2016-09-02 at 4.14.05 PM