Information Technology Center “Core” Services
Minimum Service Levels
1.
EMIS
System and Services
- Data archival and retrieval support.
- Help desk support during normal business hours.
- Knowledgeable staff and resources to support business
process.
- Training and timely implementation and documentation
for software procedures and guidelines including new users and new
applications.
- Software support for data-entry, data processing, and
data import/export.
- Provide and support software enabling schools to
report on time.
- Creation and use of additional user defined reports.
- Distribution of and assisting in interpreting district
reports as they are received from ODE.
- District Report card assistance.
- Adequate and timely forums for user feedback
2.
School Accounting Systems
- Data archival and retrieval support.
- Help desk support during normal business hours.
- Knowledgeable staff and resources to support business
process.
- Upgrade software and hardware to latest version
promptly.
- Documentation for software procedures and guidelines.
- Software support for data-entry, data processing, and
data import/export.
- Training for systems and software procedures.
- Support for required applications, data management,
and reporting.
- Periodic and timely in-service for end-of-year
processing and closing of records.
3.
Staff Payroll Systems
- Data archival and retrieval support.
- Help desk support during normal business hours.
- Knowledgeable staff and resources to support business
process.
- Upgrade software and hardware to latest version
promptly.
- Documentation for software procedures and guidelines.
- Software support for data-entry, data processing, and
data import/export.
- Training for systems and software procedures.
- Support for applications and data management defined
by the Ohio Department of Education and the State Auditors Office.
- Periodic and timely in-service for end-of-year
processing and closing of records.
4.
Equipment Inventory System
- Data archival and retrieval support.
- Help desk support during normal business hours.
- Knowledgeable staff and resources to support business
process.
- Documentation for software procedures and guidelines.
- Software support for data-entry, data processing, and
data import/export.
- Training for systems and software procedures.
- Support for GAAP reporting.
- Support for applications and data management defined
by the Ohio Department of Education and the State Auditors Office.
- Periodic and timely in-service for end-of-year
processing and closing of records.
5.
INFOhio Electronic Resources, Media Center/Library Automation and Services
·
Help desk support during normal business hours.
·
Knowledgeable staff and resources to support various INFOhio
services.
·
Offer the most recent automation software release as established
by
INFOhio.
·
Support state provided documentation as well as providing ITC
specific documentation for software procedures and guidelines.
·
Training for new users and new applications, systems and software
procedures as they become available.
·
Conduct INFOhio User's Group meetings and maintain other
communication channels with users.
·
Periodic and timely training for start- and end-of-year
procedures.
6.
Student Administration Systems
- Data archival and retrieval support.
·
Help desk support during normal business hours.
·
Knowledgeable staff and resources to support business process.
·
Documentation for software procedures and guidelines.
·
Software support for data-entry, data processing, and data
import/export.
·
Training for systems and software procedures.
·
Support for third-party applications (i.e. PC grade book software,
bus routing, attendance dialing).
·
Periodic and timely inservice for end-of-year processing and
opening or closing of records.
·
Student Scheduling, grade reporting, attendance reporting,
registration.
·
Student demographics and student discipline tracking.
·
EMIS compliance procedures.
·
Provide leadership and investigate new products and procedures to
benefit users including enhancements.
·
New and continuing user training.
7.
WAN
Implementation and Maintenance
- Provide support and resources regarding established
connectivity standards.
- Network Monitoring.
- Design and Implementation of Network Upgrades.
- 8 by 5 Support for the Network.
- Maintain helpdesk support for a designated district
representative.
8.
Internet Connectivity and Support
- Internet Connectivity.
- Content Filtering.
- Firewall Protection.
- Distribution of IP Addresses.
- DNS Service.
- Web Hosting Services
9.
Electronic Mail Delivery Systems
- Management and support for user mailboxes on supported
servers.
- Systems management and monitoring of mail channels on
supported servers.
- Support for access to mail system from standard POP3/IMAP
clients.
- Help-desk support.
- Installation of new features and software upgrades for
server software.
- Training for supported mail clients.
- Provide the ability for school districts servers to
receive email.